Privacy Policy

1. Introduction

Switch My Loan Private Limited (“Company”, “we”, “us”, “our”), having its registered office at Shubhjivan Arcade, B-902, Swami Vivekananda Rd, near Borivali Station, opp. Moksh Plaza, Mhatre Wadi, Borivali West, Mumbai, Maharashtra 400092, is the owner of the Cready mobile application (“App”) and the website www.cready.in (“Site”).

This Privacy Policy explains how we collect, use, store, share, and protect your information while providing digital lending and related financial services (“Services”).

By downloading, accessing or using Cready, you provide your free, specific, informed, unconditional and revocable consent to the processing of your personal data in accordance with this Policy, RBI guidelines, and applicable Indian laws.

2. Information We Collect (Data Minimisation Policy)

We only collect data necessary for offering credit-related services and statutory compliance:

  1. Personal Identifiers: Name, residential address, contact details, date of birth, occupation.
  2. KYC Information (as per RBI/KYC norms): Aadhaar, PAN, Driving License, Voter ID, Passport, bank statements.
  3. Financial Data: Income, employment details, repayment capacity, account numbers.
  4. Credit Information: Credit bureau reports (e.g., CIBIL score), repayment history, past loan data.
  5. Device Information (Minimal): IP address, browser version, device metadata, OS version (for fraud detection/safety).

What we never collect (as per RBI prohibition):

  • Contact lists, call logs, SMS contents, media files, or non-essential device information.

3. Purpose of Collection & Use

Your data is used strictly for:

  • Processing and underwriting loan applications.
  • Compliance with RBI/AML/PMLA regulations.
  • Credit bureau reporting and verification.
  • Fraud prevention and risk management.
  • Service delivery, account management, and customer support.
  • Mandatory disclosures and communications.
  • Marketing and cross-selling only with your optional, separate consent (you may opt- out any time).

4. Consent & Revocation

Welcome to Cready (by Switch My Loan Pvt. Ltd.)

Before you proceed, please review how we collect and use your information:

A. What We Collect

  • Basic details: Name, address, contact information, date of birth.
  • KYC documents: PAN, Aadhaar, bank statement (as required by RBI).
  • Financial data: Income, employment details, repayment capacity.
  • Credit bureau data: Credit scores & history.
  • Device/browser data: IP address, OS version (for fraud prevention & security only).

B. We do not access your photos, videos, contacts, call/SMS contents, or personal files.

  • To process your loan/credit application.
  • To comply with RBI/KYC/AML regulations.
  • To verify your credit history with authorised bureaus.
  • To prevent fraud and unauthorised access.
  • To provide services, support, and legally required communications.
  • Marketing/promotions only with your separate, optional consent.

C. Who We Share With

  • Our Regulated Lending Partners (Banks/NBFCs) for loan processing.
  • Credit Bureaus (as mandated by RBI).
  • Regulators or Law Enforcement when legally required.
  • We never sell your personal data to third parties.

D. Your Rights

  • Access and review your personal data.
  • Correct or update wrong details.
  • Withdraw consent anytime (may limit services).
  • Request account/data deletion (subject to legal requirements).

E. This consent screen ensures:

  • Explicit opt-in (no pre-ticked boxes, no hidden consents).
  • Transparency on what is collected, why, and with whom.
  • Revocability of consent (mandatory under RBI & DPDP Act).

F. Your Consent

By clicking “I Agree”, you confirm that:

  1. You have read and understood this notice and our Privacy Policy.
  2. You provide free, informed, specific and revocable consent for Cready to collect, process, and share your data for the purposes listed above, in compliance with RBI guidelines.

* A copy of this Privacy Policy and Consent Notice is always available on our website www.cready.in

5. Data Sharing & Disclosure

We do not sell or share your personal data for profit. Your data may only be shared with:

  • Regulated Entities: banks/NBFCs partnered with us for credit disbursals.
  • Loan Service Providers: regulated outsourcing partners fully compliant with RBI outsourcing guidelines.
  • Credit Bureaus: as per RBI mandate.
  • Regulators / Law Enforcement: when legally required under applicable laws (e.g., RBI, FIU, PMLA obligations).
  • Group Companies: only with your explicit written consent for cross-selling.

All sharing is logged with an audit trail and done under strict confidentiality agreements.

6. Data Retention & Localisation

  • Personal data is stored only in servers located within India, as per RBI’s data localisation mandate
  • We retain your information only as long as necessary:
    • To provide services.
    • To comply with applicable laws/regulatory obligations.
    • To resolve disputes or enforce agreements.
  • Once retention obligations end, your data is irreversibly deleted from our systems

7. User Rights

As a Cready user, you have the right to:

  • Access, review, and obtain a summary of your personal data with us.
  • Correct/update any inaccurate or outdated information.
  • Request deletion of data/account, subject to statutory retention rules.
  • Opt-out of marketing/promotional communications.
  • File a complaint/escalation to our Grievance Officer or the RBI Ombudsman scheme.

8. Security Safeguards

We apply bank-grade industry practices including:

  • AES-256 encryption, TLS protocols, restricted access controls.
  • Multi-level authentication for sensitive data.
  • Continuous monitoring and logging of system access.
  • Independent IT audits and VAPT (Vulnerability Audit & Penetration Testing).

9. Children’s Privacy

We do not knowingly collect data from minors (as classified under applicable law). If discovered, such information will be deleted unless verified guardian consent is provided.

10. Changes to This Policy

We may periodically update this Policy to reflect changes in our practices, RBI guidelines, or Indian data protection laws. Updates will always be available on our App/Site.

11. Disclaimer & Liability

  • Services are provided “as is” without warranties.
  • We are not responsible for indirect or consequential damages.
  • Users indemnify the Company against claims arising from misuse of services or breach of the Privacy Policy.

12. Grievance Redressal

As per RBI Digital Lending Guidelines, we have appointed a Grievance Officer:

Grievance Officer:

Email: grievances@cready.in

Contact: support@cready.in

Address: B-902, Shubhjivan Arcade, Swami Vivekananda Rd, near Borivali Station, opp. Moksh Plaza, Mhatre Wadi, Borivali West, Mumbai, Maharashtra 400092

Complaints will be acknowledged within 48 hours and resolved within 30 days, failing which users may escalate to the RBI Ombudsman.

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